Business Workstation Support
Support for business Windows and Mac workstations, user configuration, software, updates, peripherals and common performance issues.
View Workstation Support →Business IT Support
IT support built around your business environment.
Sakhi Infotech provides business-focused IT support for organizations that need help with workstations, networks, servers, Microsoft 365, security configuration and ongoing technology maintenance.
For businesses and organizations: support is scoped around your users, systems, infrastructure and agreed service requirements.
Business IT Services
Support for the technology your organization relies on
From a new office setup to recurring infrastructure support, we can assess the environment and discuss the appropriate scope before work begins.
Network Management
LAN, WAN, Wi-Fi, routers, switches, firewall-related configuration, VPN connectivity and business network troubleshooting.
View Network Support →Server & Infrastructure Support
Assistance with server connectivity, shared resources, user access, network dependencies and infrastructure-related configuration issues.
Discuss Infrastructure Support →Microsoft 365 Business Support
Microsoft 365 administration and technical assistance covering Outlook, Exchange Online, Teams, SharePoint, OneDrive, users and business email.
View Microsoft 365 Support →Firewall, VPN & Security Configuration
Practical assistance with firewall-related requirements, VPN connectivity, network access and security configuration within the supported environment.
Discuss Network Security →Business Printer & Device Support
Assistance with office printers, network printing, device configuration and connectivity as part of a broader business IT environment.
View Printer Support →Business IT Coverage
One support approach across your technology environment.
Business technology problems often cross multiple systems. A workstation issue can involve the network, identity, DNS, firewall, server or cloud service. We look at the environment and the actual business requirement before recommending the next step.
Windows & Mac workstations
LAN / WAN / Wi-Fi
Routers & switches
Firewall & VPN
Servers & shared resources
Microsoft 365
Business printers & devices
Ongoing IT maintenance
Understand the environment
Review users, devices, connectivity, services and recent changes that may be relevant to the requirement.
Diagnose before changing
Investigate the likely cause before applying configuration changes or recommending additional services.
Work within an agreed scope
Where paid support is required, the work, dependencies and practical next step can be discussed before proceeding.
Improve ongoing reliability
Where appropriate, recurring support or maintenance can be structured around the organization's actual IT requirements.
Business IT AMC
Annual Maintenance Contract for ongoing IT support.
An IT AMC can provide a more structured support arrangement for organizations that regularly need assistance with users, workstations, networks, printers, servers or other agreed IT systems.
- Regular IT maintenance and supported health checks
- Remote troubleshooting for eligible business issues
- Workstation, network, printer and software support within scope
- Configuration review and preventive recommendations
- Issue tracking and escalation when specialist or third-party assistance is required
- Support scope based on the organization's users, devices and infrastructure
Discuss an IT AMC
Tell us approximately how many users, workstations, network devices, servers and other systems you need supported. We can discuss the appropriate scope before preparing a proposal.
Request AMC QuoteHow We Work
Clear troubleshooting from issue to resolution
A straightforward process designed to understand the requirement, clarify scope and avoid unnecessary changes.
01 — IDENTIFY
Understand
Review the symptoms, users, systems and recent changes.
02 — DIAGNOSE
Check
Review relevant configuration, connectivity, software and dependencies.
03 — SCOPE
Confirm
Explain the likely approach, requirements and scope of the requested work.
04 — RESOLVE
Support
Proceed with the agreed troubleshooting, configuration or maintenance task.
Common Business Requirements
Support beyond one-off troubleshooting
IT support can also help organizations plan changes, maintain infrastructure and keep business technology aligned with day-to-day requirements.
New Office IT Setup
Plan and configure business computers, printers, Wi-Fi, network devices and related technology for a new or changing office.
Network & Firewall Management
Assist with connectivity, network devices, firewall-related requirements, VPN access and Wi-Fi according to the environment.
Server & Shared Resources
Help investigate server connectivity, shared resources, user access and related network or configuration problems.
Workstation Management
Support business Windows and Mac systems with setup, software, updates, peripherals and common performance requirements.
Microsoft 365 Administration
Assist with business email, users, Microsoft 365 configuration and related productivity services.
Remote Business IT Support
Where appropriate, eligible technical issues can be assessed remotely with customer permission and suitable support conditions.
Frequently Asked Questions
Business IT support questions
Who is this IT support service for?
This IT Services offering is designed for businesses and organizations that need technical assistance with their business technology environment.
What types of business IT services do you provide?
Services can include workstation support, network management, firewall and VPN assistance, server-related support, Microsoft 365, business printer support and ongoing IT maintenance within an agreed scope.
Do you offer an IT AMC?
Yes. AMC arrangements can be discussed for recurring business IT maintenance and support. The users, devices, systems, response expectations and exclusions should be agreed in the service scope.
Can you manage networks, firewalls and servers?
Network-related support can include routers, switches, Wi-Fi, firewall configuration-related issues, VPN connectivity and server-access requirements, subject to the specific environment and available access.
Do you support Windows and Mac business computers?
Yes. Business workstation support can cover supported Windows and Mac systems, configuration, software, updates and peripherals.
Can you help with a complete office IT setup?
Yes. Share the approximate number of users, computers, printers, network equipment and other requirements so the appropriate setup and support scope can be discussed.
Do you provide Microsoft support directly from Microsoft?
No. Sakhi Infotech is an independent IT services company. Microsoft, Microsoft 365 and other Microsoft trademarks belong to Microsoft Corporation and their respective owners. Our Microsoft 365 services are provided independently.
Need business IT support?
Tell us what you need to fix, configure, maintain or manage. We can review the requirement and discuss the appropriate service or ongoing support scope.